Hotlines, websites & webinars
Mental Health

Show your support with the following collateral materials:

The Australian Government has also released a range of posters, social media tiles, illustrations and guidelines to promote a COVIDSafe environment. They can be found here. Click the below images to save.





Hotlines, websites & webinars

Government Hotline  - 13 28 46 - Contact Centre 

The Government’s business hotline will give more support to small and medium businesses impacted by the COVID-19 pandemic with specialist advisers and extended support hours. 

Operation hours: seven days per week, answering calls from 7am to 11pm AEST.


Mastercard Announcement

Mastercard and Ethoca announced a new support package for all retailers in Australia to help tackle fraud and chargebacks. The offer will include free access to the market-leading fraud and chargeback dispute resolution service Ethoca Alerts until July 31, 2020.

Any retailer operating in Australia that processes card-not-present transactions either online, over the phone or via the mail, and receives more than 10 chargebacks per month on average would benefit from this product. 


The Australian Tax Office

The ATO has extended its operating hours for enquiries during the COVID-19 pandemic. 

Small business owners are encouraged to use the Emergency Support Line on 1800 806 218 between 8am-10pm (AEST) Monday to Friday and 10am-4pm Saturday and Sunday.

Information for business and employers


Global Dashboard on COVID-19 Government Policies
The U.S. Chamber of Commerce provides the Global Dashboard on COVID-19 Policies to stay informed of the ever-changing regulatory landscape in response to this pandemic. The table below scrolls both down AND across. The tool is being updated regularly.


Click Here for the Global Dashboard



Coming Soon – Grow with Google Webinars

Grow with Google OnAir will stream from the 9th - 17th June with topical content for everyone from dedicated small business sessions, to sessions for jobseekers, educators and more. Individuals will have the opportunity to ask questions with live moderation taking place. The series of seven webinars will cover a variety of topics listed below: 

  1. Tips for collaborating, meeting and working remotely 
  2. Tips to stay connected with your nonprofit community 
  3. Connecting with customers online with Google 
  4. How to help your business stand out and show up online 
  5. Essential skills for job hunting in 2020 
  6. Teaching AI in the classroom  
  7. Fundamental tools for journalists from Google News Initiative 

Watch this space for Registration details

Google have centralised a number of tools to help businesses communicate operational changes with their customers and digitally upskill during this challenging time. The resource has been created as a downloadable PDF and can be accessed through this link  

Google have created a partner guide, detailing how you can share this resource with your network if you wish to do so.  


My Business Health

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) supports small businesses and family enterprises through two main functions: advocacy and assistance. Their dedicated website My Business Health is  here.


Australian Restructuring Insolvency & Turnaround Association

8 essential steps if your business is in distress 

Directors’ duties in uncertain financial times 


Google for small business

Resources to help your small business manage through uncertainty [Bushfires & COVID-19] website at  



Mental Health

Mental health Support

The Government is acutely aware of the need to provide support for the mental health and wellbeing of all Australians. The Government is funding and bolstering the capacity of mental health support providers including Lifeline and for Kids Helpline who have experienced an unprecedented surge in call volumes.   

The Government’s digital mental health portal Head to Health will be a single source of authoritative information and guidance on how to maintain good mental health and how to access mental health services and care.    


Beyond Blue free Coronavirus Mental Wellbeing Support Service. 

Support options available via are: 

  • Advice and information; 
  • Digital tools and apps to help people manage their own mental health and wellbeing; 
  • A phone number for a dedicated support line staffed by mental health professionals; 
  • Referrals to other services and information as needed, including financial supports; 
  • Easy links to Beyond Blue’s online peer support forums; 
  • Links to emergency and crisis supports. 

Its dedicated phone line, staffed by mental health professionals briefed on the pandemic response, is now open on 1800 512 348. 



Fear and anxiety are natural responses to threat and uncertainty. These strong emotions may result in difficulty sleeping. The information below can help you get a better night's sleep amid the stress of the coronavirus pandemic. 



COVID-19 Small and Medium Business Package Update 

NBN Australia are helping Australians respond to the COVID-19 pandemic by providing up to $50 million to assist phone and internet providers to support small and medium businesses 

To help Australians respond to the COVID-19 pandemic, nbn is providing financial assistance to phone and internet providers to support small and medium businesses. Designed to support businesses in financial hardship, this funding will help phone and internet providers keep customers connected in these difficult times. Participating phone and internet providers will establish their own offers in relation to nbn’s financial hardship support offer. Download more info here 


NBN announces $150 million COVID-19 relief and assistance package

To help internet providers to support customers affected by the COVID-19 pandemic, nbn is establishing a $150 million financial relief and assistance fund.  The relief fund aims to help internet providers to (1) connect low-income households with home schooling needs (2) support emergency and essential services, and (3) assist small and medium-sized businesses and residential customers facing financial hardship.  “We know that many Australian households and businesses are doing it tough, and that access to broadband services has never been more important,” shared Stephen Rue, Chief Executive Officer at nbn.  “As a national wholesale provider of broadband services, nbn has an important role to play in supporting internet providers connecting families with remote schooling needs for their children and keeping Australian households, small and medium businesses, as well as essential and emergency services connected.”  For more information on the COVID-19 relief and assistance package, visit here.  To read about nbn’s responses to Coronavirus and what they’re doing to help you stay connected, visit here.


NBN Co has extended its offer to provide up to 40 per cent additional capacity to internet providers at no extra cost for another two months as it continues to support telecommunications retailers and help Australians stay connected through the COVID-19 pandemic.


NBN Co has also extended its offer to increase download data limits for its standard Sky Muster service to 90GB of data on average for another two months. This offer, which came into effect at the end of March, provides an additional 45GB for each standard Sky Muster service at no additional cost to internet providers.


The extended offers come as data demand on the nbn network continues to remain at higher levels than its pre-COVID-19 baseline as more Australians continue to self-isolate and shift their work, education and entertainment needs online.

NBN Co has also announced a new awareness campaign to communicate COVID-19 public information messaging, and release a report to show data demand on the nbn access network. 


  • Weekly transparency report here
  • COVID-19 nbn blog: here

Small and medium businesses are encouraged to: 


  1. Visit the business nbn™ readiness tool to prepare for migrating to the nbn™ access network 
  2. Visit the business nbn™ solution finder to learn more about the wholesale business nbn™ options that nbn offers providers, such as priority data (for high speeds even when internet traffic is heavy), symmetrical speeds (so that businesses can upload as fast as they download), and enhanced service support (to help resolve issues faster) 
  3. Consult their service provider to explore connectivity options for their business needs